Environment
- Carbon Black Cloud Web Console (formerly PSC): All Versions
- Endpoint Standard (formerly CB Defense) Sensor: All Versions
- Microsoft Windows: All Supported Versions
- Apple macOS: All Supported Versions
Question
What do the different statuses mean for sensors - Active, Inactive, and Pending?
Answer
| Status | Description |
|---|
| All | All sensors in the organization, regardless of status |
| Active | Sensors which have checked in within the last 30 days |
| Default | Status selected when opening the Endpoints page |
| Inactive | Sensors which have not checked in within the last 30 days |
| Pending | Devices where an install email was sent to the listed user but sensor has yet to be installed |
| Deregistered | Sensors which have been deregistered or uninstalled |
| Errors | Sensor is reporting errors, contact support for help |
| Eligible for Update | There is a more current version of the sensor available for deployment |
| Bypass | Sensors have been put into Bypass mode |
| Quarantine | Shows devices that have been put into Quarantine |
To View Status Options
- Go to the Sensor Management/Endpoints page
- Click the Status filter drop-down to the right of the Search bar
- Select a Status to filter the list of devices below to view all devices in that status
Additional Notes
Error status of a device is not explicit and may indicate a variety of technical problems - from failed or incomplete installation to a malfunction of the sensor; If it's not apparent what the problem is or how to solve it, please
open a Support caseRelated Content
