Failed Bit9 server installation related to failed execution of certutil.exe

Failed Bit9 server installation related to failed execution of certutil.exe

Version:

 

7.0.x

 

Issue:


Bit9 server installation is failing.


Symptoms:


Install log shows this error:

Could not launch app : C:\Users\<user name>\AppData\Local\Temp\{DF058C55-D405-4F30-9531-E8193A7212C6}\{ECD2D524-718A-4A49-8026-337428C013EB}\certutil.exe

 

Windows Application event log shows this error:

Activation context generation failed for "C:\Users\<user name>\AppData\Local\Temp\2\{ECF76097-32C1-44A1-8D42-41832043A6BE}\{ECD2D524-718A-4A49-8026-337428C013EB}\certutil.exe".Error in manifest or policy file "C:\Users\<user name>\AppData\Local\Temp\2\{ECF76097-32C1-44A1-8D42-41832043A6BE}\{ECD2D524-718A-4A49-8026-337428C013EB}\certutil.exe.Config" on line 11. Invalid Xml syntax.

 

Cause:

 

Using a special character on the password for the Bit9 service account, SQL Server service account and certificate. The Bit9 server installer didn't escape the special character when writing it to the certutil.exe.Config file. This caused certutil.exe to fail and not start up when parsing the XML configuration file, which resulted in a failed installation


Solution:

 

Change the password and avoid using the following special characters:

-ampersand (&)
-less than (<)
-greater than (>)
-single quote (')
-double quote (")

-exclamation point

 

Important:

 

This issue is being addressed on future patch.

Labels (1)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎02-13-2015
Views:
372
Contributors