Fatal Error: Could not connect to host - Service Account Local Policies
Version Carbon Black Enterprise Protection - All
Cannot access console, typically after a new install or upgrade.
Symptoms "Fatal Error. Network error while trying to communicate with Bit9 Server. Error: Could not connect to host"
Console is inaccessible.
Cause Some environments have Group Policies in place that prevent the Service Account from gaining these security policies.
Service account credentials may have changed, and these policies were not updated to reflect the change.
Confirm that DNS is working by doing a ping and nslookup for the Cb Protection server from the machine where you're accessing the console from. Attempt to access the console from the Cb Protection server directly.
On the Cb Protection server, add the Service Account to the following Local Policies: