Just Published! Threat Report: Exposing Malware in Linux-Based Multi-Cloud Environments | Download Now

File Analysis Error: Response not received during maximum expected period

File Analysis Error: Response not received during maximum expected period

Version:

 

7.x

 

Issue:

 

FireEye file analysis keeps timing out.

 

Symptoms:

 

This shows on the console and on the Parity Reporter log:

File Analysis Error: Response not received during maximum expected period

.

Cause:

 

The malware repository on the FireEye console shows "Path Not Found".

 

Solution:

 

Verify that the folder location specified on the FireEye's malware repository page exists. The user account specified on the malware repository page on the FireEye console and the file analysis page on Bit9 console in System Configuration > FireEye have full permission on the folder.

 

Reboot the FireEye appliance and the Bit9 server.

Labels (1)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎01-29-2015
Views:
595
Contributors