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Version
All Bit9 versions
Issue
FireEye file analysis results in error:
"System.ComponentModel.Win32Exception:Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again."
Cause
This error indicates that multiple connections are attempted (probably from different resources) to the share location you have provided when configuring the Bit9-FireEye integration.
This is a networking limitation and can occur in the following scenarios:
Solution
Compare the user credentials and if they are the same on both, modify one of the installations to use another user or add the domain to the user (domain\user).
Use the Test button to test the connection after making the changes.
On one installation, use the FQDN and on the other the IP.
Use the Test button to test the connection after making the changes.
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