Environment
- Hosted EDR: 7.3.0
- Loging prompt shows: "VMware Carbon Black EDR"
Symptoms
- Clicking on "Login with VMware Hosted EDR" loads a page with the message "Unable to Respond The login service was unable to identify a compatible way to respond to the requested application. This is generally due to a misconfiguration on the part of the application and should be reported to the application's support team or owner."
- Developer tools network connections shows a 400 bad request to shib.carbonblack.io
- If able to enter credentials, users may be redirected to https://api/saml/assertion
Cause
System settings for authorization are missing
Resolution
Open a case with Carbon Black Support to update system settings
