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IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Environment

Hosted EDR: All Versions

Symptoms

User reports that the account already exists and tries signing into the existing account.
No accounts for the user are appearing in the console.

Cause

Issue within the Redis cache.
User never used the email invite, causing the account to be partially registered, but not accessible within the UI.

Resolution

Select the login via the emailed invite
If that does not work, contact Technical Support

Related Content

Article Information

Author:

Creation Date:

‎09-09-2020

Views:

613

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