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How To Provide A Malware Sample To Carbon Black Support

How To Provide A Malware Sample To Carbon Black Support

Environment

  • All Carbon Black Products

Objective

Explain how to provide a malware sample when requested by Support

Resolution

  1. Search for the hash on VirusTotal.com
    • If the hash is known to VT, a sample can be downloaded
    • If this is the case, let Support know the file can be downloaded via VirusTotal and ignore further steps
  2. Put the file in question in an encrypted ZIP archive with password "infected"
  3. Upload the resulting ZIP file to https://sflinks.carbonblack.com/w5Xb1g2Zy4U/
  4. Once uploaded, communicate the filename to Support via the case

Additional Notes

  • Malware should never be attached to an email or Support case. 
  • Do not upload any files to the link below without request from Support.
  • Malware uploaded is only visible by the Threat Analysis Unit

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Creation Date:
‎01-18-2019
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