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How to Collect a HAR File and HTTP Error Logs Using Internet Explorer

How to Collect a HAR File and HTTP Error Logs Using Internet Explorer


  • Internet Explorer: All Supported Versions


Capture diagnostic logs from a web browser for UI troubleshooting using Internet Explorer


  1. Open Internet Explorer
  2. Go to the page where the issue occurs
  3. Press F12 on the keyboard to open Developer Tools
  4. Click the Network tab
  5. If the triangle in the left-hand corner is not grey, select the triangle to begin recording events
  6. Reproduce the issue
  7. Once done, use Ctrl+S or select the save icon to save the HAR capture
  8. Check for and save HTTP Error details
    1. For any errors observed above, note the Request URL and HTTP error number (4## or 5##)
    2. Select the Console tab
    3. Locate the error number tied to the Request URL
    4. Right-click matching error and click "Save As..."
    5. Set name of file, including at least HTTP error number, and save file to your computer
      Original filename: defense-prod05.conferdeploy.net-1646930859819.log
      Updated filename: 400_defense-prod05.conferdeploy.net-1646930859819.log
  9. Attach the HAR file and HTTP Error file to the case, or use CB Vault if the file is larger than 25 MB

Additional Notes

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