Environment
- Apple Safari: All Supported Versions
Objective
Capture diagnostic logs from a web browser for UI troubleshooting using Safari
Resolution
- Open Safari
- Browse to the URL in question
- Confirm that the "Develop" menu is visible at the top of the window
- If the "Develop" menu is not visible then go to Safari > Preferences > Advanced > check the box, "Show Develop Menu in menu bar"
- Navigate to Develop > Show Web Inspector
- Refresh the page to start capturing traffic
- Reproduce the issue
- Control + click on the resource in question and click "Export HAR"
- Check for and save HTTP Error details
- For any errors observed above, note the Request URL and HTTP error number (4## or 5##)
- Select the Console tab
- Locate the error number tied to the Request URL
- Right-click matching error and click "Save As..."
- Set name of file, including at least HTTP error number, and save file to your computer
Example
Original filename: defense-prod05.conferdeploy.net-1646930859819.log
Updated filename: 400_defense-prod05.conferdeploy.net-1646930859819.log
- Attach the HAR file and HTTP Error file to the case, or use CB Vault if the file is larger than 25 MB
Additional Notes
- The "Show Web Inspector" option will not be available until the user browses beyond Safari's home page.
- HAR Files under 25 MB can be attached directly to a Carbon Black Technical Support case.
- Files larger than 25 MB should be uploaded to CB Vault.
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