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How to Get Support and Assistance With the Carbon Black API

How to Get Support and Assistance With the Carbon Black API


  • CB Defense PSC Console: All supported versions
  • CB ThreatHunter PSC Console: All supported versions
  • CB LiveOps PSC: All supported versions
  • CB Protection Console: All supported versions
  • CB Response Console: All supported versions


How can I access support or assistance with Carbon Black Product APIs?


VMware Carbon Black customers are encouraged to:
  • Interact with Developer Relations and other customers using the CB Developer Network space.
  • Contact their CSM to see if the Professional Services team is able to assist further

Additional Notes

  • The VMware Carbon Black Developer Relations team won't write the API scripts for customer use but may be able to assist with questions.
  • Writing API scripts and/or supporting the API functionality for customer written scripts falls outside of the scope of VMware Carbon Black Support
  • If a defect with the API functionality is discovered, please open a support case and provide context.

Related Content

Getting Started with VMware Carbon Black APIs - video tutorials on VMware Carbon Black Tech Zone
Carbon Black Developer Network
Endpoint Standard (formerly CB Defense)
Enterprise EDR (formerly CB ThreatHunter) 
Audit & Remediation (formerly CB LiveOps)
EDR (formerly CB Response)
App Control (formerly CB Protection)

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