How to Get Support and Assistance With the Carbon Black API

[#1]

Environment

• Carbon Black Cloud Console: All supported versions
• App Control Console: All supported versions
• EDR Console: All supported versions

Question

How can I access support or assistance with Carbon Black Product APIs?

Answer

VMware Carbon Black customers are encouraged to:

• Check the API Documentation for the specific product
  • Endpoint Standard
  • Enterprise EDR
  • EDR
  • App Control
• Interact with Developer Relations and other customers using the CB Developer Network space
• Contact their CSM to see if the Professional Services team is able to assist further

Additional Notes

• The VMware Carbon Black Developer Relations team won't write the API scripts for customer use but may be able to assist with questions.
• Writing API scripts and/or supporting the API functionality for customer written scripts falls outside of the scope of VMware Carbon Black Support
• If a defect with the API functionality is discovered, please open a support case and provide context.

Related Content

Getting Started with VMware Carbon Black APIs - video tutorials on VMware Carbon Black Tech Zone
Carbon Black Developer Network
Endpoint Standard (formerly CB Defense)
Enterprise EDR (formerly CB ThreatHunter) 
Audit & Remediation (formerly CB LiveOps)
Workload
Container
Platform
Integrations
EDR (formerly CB Response)
App Control (formerly CB Protection)