How to find the meaning of an upgrade error code

[#1]

Version

6.0.x, 7.0.x, 7.2.

Issue

The solution explains how to analyze a Bit9 Agent upgrade failure that results in a message of the following structure:

SoftwareUpgrade: Execution failed File[<filename>] Error

For example:

SoftwareUpgrade: Execution failed File[<filename>] Error[8]

OR

Agent Upgrade: Failed executing C:\ProgramData\Bit9\Parity Agent\parityagent7.2.0.msp /qN /l*v+ "\\?\globalroot\device\harddiskvolume2\programdata\bit9\parity agent\logs\ParityAgentInstall_2014-09-02_16-03-29.log". 5.

This error can be seen in the Bit9 Console for the upgraded computer or in the upgrade log on the machine itself (usually under: %programdata%\Bit9\Parity Agent\Logs).

Solution

• Open a command prompt window and type the following:
  

  net helpmsg X

  Where X is the error code displayed.
• For example:
  

  net helpmsg 8
  Not enough storage is available to process this command.

• Handle the issue based on the provided problem-solving information