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How to find the meaning of an upgrade error code

How to find the meaning of an upgrade error code

Version

6.0.x, 7.0.x, 7.2.

Issue

The solution explains how to analyze a Bit9 Agent upgrade failure that results in a message of the following structure:

SoftwareUpgrade: Execution failed File[<filename>] Error

For example:

SoftwareUpgrade: Execution failed File[<filename>] Error[8]

OR

Agent Upgrade: Failed executing C:\ProgramData\Bit9\Parity Agent\parityagent7.2.0.msp /qN /l*v+ "\\?\globalroot\device\harddiskvolume2\programdata\bit9\parity agent\logs\ParityAgentInstall_2014-09-02_16-03-29.log". 5.

This error can be seen in the Bit9 Console for the upgraded computer or in the upgrade log on the machine itself (usually under: %programdata%\Bit9\Parity Agent\Logs).

Solution

  • Open a command prompt window and type the following:
    net helpmsg X
    Where X is the error code displayed.
  • For example:
    net helpmsg 8
    Not enough storage is available to process this command.
  • Handle the issue based on the provided problem-solving information
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Creation Date:
‎12-02-2014
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