Version
7.2
Issue
After upgrade to version 7.2, when running the Bit9 Console from Internet Explorer browser, 'Export to CSV' produces the following error:
"Internet Explorer cannot download <Page>.php from <bit9 server>.
Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later"
Symptoms
Due to this error, the option to Export to CSV is not available on any page in the Bit9 console.
Cause
This may happen when running the Bit9 console on Internet Explorer 8 (or earlier version).
Internet Explorer 8 (or earlier versions) is not supported on version 7.2 (please refer to the Bit9 7.2 OER document for further details).
It is caused by a known IE issue that is documented in the following Microsoft KB article: http://support.microsoft.com/en-us/kb/323308
Solution
Perform one of the following:
- Install and use Microsoft Internet Explorer 9 or higher
- Use another browser, such as Google Chrome or Mozilla Firefox.
- Perform the suggested steps in the Microsoft KB article: http://support.microsoft.com/en-us/kb/323308 (this is recommended if the previous 2 options are not possible in your environment).
