IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Log Collection Repository for Cb Response

Log Collection Repository for Cb Response

Topic
This document serves as a one-stop repository for all log collection related solutions for Carbon Black Enterprise Response.

Server

Collecting logs for Troubleshooting

Used for server-side related issues:

    • UI search performance
    • Full disk
    • Almost everything else involving the server.

Sensor

Collecting logs for Performance Issues

Used for:

    • General system performance issues
    • High CPU/Memory of Cb Response sensor process
    • High CPU/Memory of any third party application
    • Third-party application crashes

Collecting logs for BSOD/Kernel Panic Issues

Collecting logs for System Hang Issues

Collecting logs for Troubleshooting

Used only when the above solutions do not apply.

Uploading Files

Cb Vault

Labels (1)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎02-25-2016
Views:
2433
Contributors