Environment
- EDR Server: 7.4.1 and Higher
- EDR Sensor 7.1.0
- Apple macOS: 10.15.7 and Higher
- Google Drive: version 48
Symptoms
Mac becomes unresponsive when logging in with remote A/D user with both Google Drive and EDR sensor installed on endpoint.
Cause
- Possibly due to banning pausing execution of processes, especially if the sensor daemon is not running for some reason.
- Sensor may be interfering with the remote mounted user directory due to CB-33763.
Resolution
- Downgrade Google Drive app to version 47.
- Access Google Drive via web browser.
- Upgrade EDR Mac Sensor to version 7.1.1
Additional Notes
Users can login to Mac locally with normal boot, or remotely via safe mode.
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