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Managed Detection: Receiving Alerts to an Email not Added to the Console

Managed Detection: Receiving Alerts to an Email not Added to the Console

Environment

  • CBC Web Console: All Versions
  • Managed Detection: Optional Add-on Subscription

Symptoms

A Managed Detection alert is found sent to an email that has not yet been added to the CB Defense Web Console via the Managed Detection page.

Cause

The original Managed Detection email set up for a company enrolled with Managed Detection prior to May '19 needs changed

Resolution

  1. Submit a Carbon Black support case to have it removed.
  2. Add the new email address to the CB Defense Web Console via the Managed Detection page.

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Creation Date:
‎09-09-2020
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