Access official resources from Carbon Black experts
When Microsoft EMET is installed the Carbon Black Protection Agent (Bit9 Agent) service fails to start. You receive the error below:
Services fail to start with the error message:
Windows could not start the Bit9 Agent Service on the Local Computer.
Error 1503: The service did not respond to the start or control request in a timely fashion
The cause to this, is forced memory mapping by EMET. Typically this is a security feature, but the Agent does not allow memory injection or allocation, and will fail to load correctly.
Listed below are the steps to configure EMET to allow the service to start. The steps were created using EMET 5.5, so some options may differ from your current version: