Just Published! Threat Report: Exposing Malware in Linux-Based Multi-Cloud Environments | Download Now

No Metadata Health Check for Carbon Black Protection Agent

No Metadata Health Check for Carbon Black Protection Agent

Version
All


Issue

Agent is giving a health check error for no metadata

Example: Bit9 Agent detected a problem: File[parity.sys] in InstallDir has no metadata. Options[00000003] TotalFailures[10]

Cause
The agent cache has seen corruption. Corruption is generally caused by improper shutdown of the machine


Solution

From the Console:

      • Go to Assets > Computers > View computer details

      • On the right hand side > Perform Cache Consistency Check > Full scan for new files

From the command prompt on the endpoint:

      • Open CMD as administrator and change directory to C:\Program Files (x86)\Bit9\Parity Agent\

      • dascli password <cli or global password here>

      • dascli checkcache 3

Labels (1)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎07-06-2016
Views:
454
Contributors