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PSC: Sensor uninstalled without de-registration code

PSC: Sensor uninstalled without de-registration code

Environment

  • CB Defense PSC Console: All Versions
  • CB Defense PSC Sensor: All Versions
  • Microsoft Windows: All Supported Versions

Symptoms

  • Sensor uninstalled without de-registration code 
  • "Require code to uninstall sensor" is enabled in the device policy
  • Sensor is deployed using GPO

Cause

UNINSTALL_CODE was included in the MST file

Resolution

  • Sensor does not support uninstall using GPO if "Require code to uninstall sensor" is enabled in the policy.
  • If .mst is generated to deploy sensor via GPO, do not include UNINSTALL_CODE in the property table 
  • If "Require code to uninstall sensor" is enabled in the policy, sensor will need to be uninstalled manually or using another supported uninstall method which allows the de-registration code to be entered or the device will need to be moved to a policy which does not have "Require code to uninstall sensor" is enabled in the policy

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Creation Date:
‎09-09-2020
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