We have three phases in our product lifecycle and this document details what to expect for support in each of those phases.
Our product release numbering convention follows the Major.Minor.Maintenance.Build versioning.
Standard Support generally applies to our current Major plus the previous Major with the last Minor patch applied.
Extended Support generally applies to Minor versions of the current Major.
End of Life generally applies to all other versions.
Supportability Matrix | Standard | Extended | End of Life |
|---|
| Support | Yes | Yes | No |
| Hotfixes* | Yes | Yes | No |
| Patches | Yes | No | No |
| New Features | Yes | No | No |
| Enhancement Requests | Yes | No | No |
| Knowledgebase Access | Yes | Yes | Yes |
| Past Discussion Access | Yes | Yes | Yes |
| Product Documentation | Yes | Yes | Yes |
*Hotfixes include security hotfixes
