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Product release lifecycle and support schedule

Product release lifecycle and support schedule

We have three phases in our product lifecycle and this document details what to expect for support in each of those phases.

Our product release numbering convention follows the Major.Minor.Maintenance.Build versioning.

Standard Support generally applies to our current Major plus the previous Major with the last Minor patch applied.

Extended Support generally applies to Minor versions of the current Major.

End of Life generally applies to all other versions.

Supportability Matrix

Standard

Extended

End of Life

SupportYesYesNo
Hotfixes*YesYesNo
PatchesYesNoNo
New FeaturesYesNoNo
Enhancement RequestsYesNoNo
Knowledgebase AccessYesYesYes
Past Discussion AccessYesYesYes
Product DocumentationYesYesYes

*Hotfixes include security hotfixes

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‎03-06-2015
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