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Sensor Gateway: Sensor Install Fails With "Error Occurred While Trying to Register to Cloud" With Proxy

Sensor Gateway: Sensor Install Fails With "Error Occurred While Trying to Register to Cloud" With Proxy

Environment

  • Sensor Gateway: All Supported Versions
  • Carbon Black Cloud Sensor: All Supported Versions

Symptoms

  • sgw-service.log may show the following errors during sensor installs
  • "Error occurred while trying to register to cloud" 
  • "503 Service Unavailable"
  • "upstream connect error or disconnect/reset before headers. reset reason: connection failure"

Cause

Having a proxy in between the Sensor Gateway and the Carbon Black Cloud

Resolution

  • The Sensor Gateway does not support proxies at this time
  • The ability to support a proxy will be available in the future
  • This article will be updated once a version with proxy support is available

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Creation Date:
‎05-15-2023
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