logo

Knowledge Base

Access official resources from Carbon Black experts

IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Sensor Gateway: Sensor Install Fails With "Error Occurred While Trying to Register to Cloud" With Proxy

Sensor Gateway: Sensor Install Fails With "Error Occurred While Trying to Register to Cloud" With Proxy

Environment

  • Sensor Gateway: Versions below 1.2
  • Carbon Black Cloud Sensor: All Supported Versions

Symptoms

  • sgw-service.log may show the following errors during sensor installs
  • "Error occurred while trying to register to cloud" 
  • "503 Service Unavailable"
  • "upstream connect error or disconnect/reset before headers. reset reason: connection failure"

Cause

Having a proxy in between the Sensor Gateway and the Carbon Black Cloud

Resolution

  • The Sensor Gateway proxy support is now available in 1.2 and above
  • This error can be seen if not running a version which supports a proxy

Related Content


Labels (2)
Was this article helpful? Yes No
0% helpful (0/1)
Article Information
Author:
CB_Support
Creation Date:
‎05-15-2023
Views:
549
Contributors
logo

Copyright © 2005-2023 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.