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Still being prompted after promoting DropBox installer

Still being prompted after promoting DropBox installer

Version:


This solution applies to all versions of Bit9


Issue:


After Shift/Promoting the Dropbox installer, the user is still being prompted or blocked depending on enforcement.


Cause:


This is the expected behavior for the Bit9 Product. The root installer is spawning off a different installation process which is not tied to the root installer. That new installer is not part of the trust chain, and is subsequently blocked.


Workaround:


You can create a custom rule that would allow the Dropbox installer to run, if promoted, without blocks

The custom rule should be the following:

          Rule Type: File Creation Control
          Path:<LocalAppData>\temp\*
          Process:<AppData>\dropbox\bin\dropbox.exe

You may have to modify the path/process to match your environment.

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Creation Date:
‎02-10-2015
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