Just Published! Threat Report: Exposing Malware in Linux-Based Multi-Cloud Environments | Download Now

Trusted Directory stopped scanning new files

Trusted Directory stopped scanning new files

Version

All

 

Issue
Trusted Directory stopped scanning new files.

Symptoms

Trusted Directory Progress column on the Bit9 console shows old number and not increasing even with new files being written on the directory.

Cause

Old manifest file is blocking the processing for other manifest files.

Solution

On the Bit9 server, go to %program files%\Bit9\Parity Server\manifests folder. Sort the folder by date. Delete the oldest manifest file then, restart the Bit9 Server service.

Once the scanning and manifest file processing are done, verify on the Bit9 console if any of the file on Trusted Directory location has an Unapproved global state. Re-saved that file on the Trusted Directory folder to be rescanned and approved.

Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎12-21-2015
Views:
491