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Unable to load the dashboard/home page

Unable to load the dashboard/home page

Version

6.0.2.x and 7.0.x

 

Issue

Login to Bit9 console hangs when the start page is set for the Home Page. Loading the Home Page also hangs when browsing to it from a different page.

 

Symptoms

Home Page will not load, and the page remains blank.

 

Cause

There are 2 Dashboard with the same name called Home Page, so it was not able to determine on which Home Page dashboard to load.

 

Solution

Have the user with the Home Page issue log off from the Bit9 console.

 

Log in as local admin to the Bit9 console. Go to Login Accounts under Administration and delete the user account that is not able to load the Home Page due to duplicate named dashboard.

 

Have that deleted user re-login to recreate their profile on the Bit9 console and all preferences including the dashboard.

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Creation Date:
‎08-06-2015
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442
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