Environment
- Carbon Black User eXchange
Symptoms
- A user receives an error that they cannot join their Company Group due to permissions.
- "Access Denied" message appears.
Cause
User's email has not been verified.
Resolution
The user needs to look in their email Inbox or Spam folder to verify the email address. After being verified the user can click the link again to be admitted into the Company Group.
Additional Notes
If this continues to occur please reach out to VMware Carbon Black for assistance.
