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User eXchange: A User Cannot Access the Company Group After Accepting the Invitation

User eXchange: A User Cannot Access the Company Group After Accepting the Invitation

Environment

  • Carbon Black User eXchange

Symptoms

  • A user receives an error that they cannot join their Company Group due to permissions.
    • "Access Denied" message appears.

Cause

User's email has not been verified.

Resolution

The user needs to look in their email Inbox or Spam folder to verify the email address.  After being verified the user can click the link again to be admitted into the Company Group.

Additional Notes

If this continues to occur please reach out to VMware Carbon Black for assistance.

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Creation Date:
‎02-10-2023
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266