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User eXchange: How to Report DMARC Issues

User eXchange: How to Report DMARC Issues


  • Carbon Black User eXchange
  • Process


To report DMARC email receival issues to VMware Carbon Black


  1. Email the CB User eXchange team:
  2. Include in the email:
    • Customer name
    • Issue
    • Entire DMARC error
  3. The User eXchange team will then try to resolve the issue.

Additional Notes

  • The User eXchange team is working on DMARC errors as they occur and appreciates the patience shown on resolving these tickets.
  • Email only the User eXchange team for these tickets since VMware Carbon Black Support cannot resolve DMARC email issues.
    • If a customer emailed VMware Carbon Black Support for a DMARC issue please close the case and send an email to the User eXchange team.

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