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Windows 10 crash when restarting, shutting down or logging off

Windows 10 crash when restarting, shutting down or logging off

Version
Bit9 Agent 7.2.1.1128 - 7.2.1.1562 (7.2.1 patch 6 - patch 7). Bit9 Agents below this version do NOT support the Windows 10 platform.


Issue
Windows 10 systems do not cleanly shut down/restart/log off with the Bit9 Agent installed.


Symptoms

Attempts at either restarting/shutting down a system or logging off from an interactive logon session cause the system to restart. A corresponding services.exe crash can be found in Windows Event Viewer under the System folder.


Cause
The cause is due to a bug within Microsoft's Windows 10 operating system. A ticket with Microsoft has been submitted to address this problem.


Solution
We will work around this issue in Bit9 Agent 7.2.1 patch 8 (currently scheduled for a late November release - subject to change).

 

 

 

Internal Notes

See CR46616 for notes

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Creation Date:
‎11-25-2015
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