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Windows Application events showing root element missing

Windows Application events showing root element missing

Version

7.x

 

Issue

Alerts set up on the Bit9 console has stopped working.


Symptoms

No emails are generated from the alerts that has been setup and triggered.


Cause

From time to time, the user.config found in the c:\users\<services account> directory becomes corrupted.  An example of this path looks like this:

C:\Users\parity_service\AppData\Local\Bit9,_Inc.\ParityReporter.exe_Url_aiohnimt3qju2waepvgasoietwuifw5k\7.0.0.1549\

Solution

Run these commands on an elevated admin rights command prompt window on the Bit9 server:

net stop parityreporter
move user.config user.config.old (example location: C:\Users\parity_service\AppData\Local\Bit9,_Inc.\ParityReporter.exe_Url_aiohnimt3qju2waepvgasoietwuifw5k\7.0.0.1549\)
net start parityreporter

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Creation Date:
‎12-09-2015
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303