Environment
- Carbon Black Cloud Workload: All Versions
- VMware vCenter
Symptoms
- Appliance does not boot and immediately enters GRUB Mode
- Hitting 'E' on the Grub mode asks for a username and password
- Entering the credentials returns to original GRUB mode
- Hitting enter again after attempting credentials throws the error: "Error: you need to load the kernel first"
Cause
Appliance Kernel has crashed
Resolution
Install new appliance and perform vCenter and Carbon Black Cloud registration
Additional Notes
When rebuilding the new carbon black appliance a new IP address must be set. For registering carbon black to vcenter you can use the same ip/host name
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