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Workload: Appliance not booting and immediately enters GRUB Mode

Workload: Appliance not booting and immediately enters GRUB Mode

Environment

  • Carbon Black Cloud Workload: All Versions
  • VMware vCenter

 


Symptoms

  • Appliance does not boot and immediately enters GRUB Mode
  • Hitting 'E' on the Grub mode asks for a username and password
    • Entering the credentials returns to original GRUB mode
  • Hitting enter again after attempting credentials throws the error: "Error: you need to load the kernel first"

Cause

Appliance Kernel has crashed

Resolution

Install new appliance and perform vCenter and Carbon Black Cloud registration

Additional Notes

When rebuilding the new carbon black appliance a new IP address must be set. For registering carbon black to vcenter you can use the same ip/host name

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Creation Date:
‎12-03-2021
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