Workload: How to Manually Collect Appliance Logs

Workload: How to Manually Collect Appliance Logs

Environment

  • Carbon Black Cloud Workload: All Versions
  • vSphere Client Console: All Supported Versions
    • Carbon Black Appliance + Plugin

Objective

To manually obtain logs for the Workload Appliance

Resolution

  1. From your browser, log in to the Carbon Black Cloud Workload appliance at https://<Appliance IP Address>
    •  Use the admin credentials that were set during installation of the appliance
  2. Navigate to Troubleshooting > Logs
  3. Set the log level:
    • Under vSphere Worker Change com.vmware.cwp to DEBUG
    • Under Appliance Worker change com.vmware.cwp to DEBUG
    • Under Access Control Service change com.vmware.cwp to DEBUG
  4. Reproduce the issue
  5. From a remote admin CMD prompt run:
    pscp -pw <Appliance Admin Password> admin@<Appliance IP Address>:/var/log/cwp/*.log c:\temp\
  6. Revert the log level to default:
    • Under vSphere Worker Change com.vmware.cwp to INFO
    • Under Appliance Worker change com.vmware.cwp to INFO
    • Under Access Control Service change com.vmware.cwp to INFO
  7. Compress the logs gathered in step 5 into a .zip file
  8. Upload the resulting zip file to the CB Vault.
  9. Once upload is complete, please comment in your case that the files should be available for review.

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    Article Information
    Author:
    Creation Date:
    ‎12-04-2020
    Views:
    776
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