Workload: How to Manually Collect Appliance Logs

[#1]

Environment

• Carbon Black Cloud Workload: All Versions
• vSphere Client Console: All Supported Versions
  • Carbon Black Appliance + Plugin

Objective

To manually obtain logs for the Workload Appliance

Resolution

1. From your browser, log in to the Carbon Black Cloud Workload appliance at https://<Appliance IP Address>
   •  Use the admin credentials that were set during installation of the appliance
2. Navigate to Troubleshooting > Logs
3. Set the log level:
   • Under vSphere Worker Change com.vmware.cwp to DEBUG
   • Under Appliance Worker change com.vmware.cwp to DEBUG
   • Under Access Control Service change com.vmware.cwp to DEBUG
4. Reproduce the issue
5. From a remote admin CMD prompt run:

   pscp -pw <Appliance Admin Password> admin@<Appliance IP Address>:/var/log/cwp/*.log c:\temp\

6. Revert the log level to default:
   • Under vSphere Worker Change com.vmware.cwp to INFO
   • Under Appliance Worker change com.vmware.cwp to INFO
   • Under Access Control Service change com.vmware.cwp to INFO
7. Compress the logs gathered in step 5 into a .zip file
8. Upload the resulting zip file to the CB Vault.
9. Once upload is complete, please comment in your case that the files should be available for review.

Additional Notes

If pscp is not on the machine, putty and pscp are available from its website here

Related Content

Workload: Where Can I Find The Appliance Logs?
https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html