Workload: How to Manually Collect Appliance Logs

[#1]

Environment

• Carbon Black Cloud Workload: All Versions
• vSphere Client Console: All Supported Versions
  • Carbon Black Appliance + Plugin

Objective

To manually obtain logs for the Workload Appliance

Resolution

1. From your browser, log in to the Carbon Black Cloud Workload appliance at https://<Appliance IP Address>
   •  Use the admin credentials that were set during installation of the appliance
2. Navigate to Troubleshooting > Logs
3. Set the log level:
   • Under vSphere Worker Change com.vmware.cwp to DEBUG
   • Under Appliance Worker change com.vmware.cwp to DEBUG
   • Under Access Control Service change com.vmware.cwp to DEBUG
4. Reproduce the issue
5. From a remote admin CMD prompt run:

   pscp -pw <Appliance Admin Password> admin@<Appliance IP Address>:/var/log/cwp/*.log c:\temp\

6. Revert the log level to default:
   • Under vSphere Worker Change com.vmware.cwp to INFO
   • Under Appliance Worker change com.vmware.cwp to INFO
   • Under Access Control Service change com.vmware.cwp to INFO
7. Compress the logs gathered in step 5 into a .zip file
8. Upload the resulting zip file to the CB Vault.
9. Once upload is complete, please comment in your case that the files should be available for review.

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Workload: Where Can I Find The Appliance Logs?