Workload: How to interpret the Sensor Install status codes?

[#1]

Environment

• Carbon Black Cloud Console: All Versions
  • Workload

Question

What are the various sensor Install Status values and their respective actions?

Answer

Status Code	Enumeration	Description	Action
3011	ERROR_SENSOR_CBLAUNCHER_EXECUTE_FAILED	CbHelper plugin failed to execute cblauncher.exe	Retry, check if cblauncher.exe exists in tools dir, Verify plugin logs for failure.
3012	ERROR_SENSOR_NOT_INSTALLED	CB Sensor not installed/present on system	Success status, no action required.
3013	ERROR_SENSOR_INSTALLATION_INIT	Cblauncher initialized called	Success status, no action required.
3014	ERROR_SENSOR_INSTALL_PARAMS_READ	Cblauncher have successfully read guestinfo variables	Success status, no action required.
3015	ERROR_SENSOR_DOWNLOAD_PKG_COMPLETE	CB Sensor download completed	Success status, no action required.
3016	ERROR_SENSOR_DOWNLOAD_PKG_FAILED	Failed to download CB Sensor	Retry, validate guestinfo.Cb/.SensorUrl value, check internet connectivity on system.
3017	ERROR_SENSOR_DOWNLOAD_CONFIG_COMPLETE	Config file download completed	Success status, no action required.
3018	ERROR_SENSOR_DOWNLOAD_CONFIG_FAILED	Failed to download config file	Retry, validate guestinfo.Cb/.ConfigUrl value, check internet connectivity on system.
3019	ERROR_SENSOR_SIGN_VERIFICATION_FAILED	Failed to verify CB Sensor signature	Retry, check if valid SensorUrl is provided.
3020	ERROR_SENSOR_SIGN_VERIFICATION_COMPLETE	CB Sensor signature verification complete	Success status, no action required.
3021	ERROR_SENSOR_CONFIG_SIGN_VERIFICATION_FAILED	CB Sensor signature verification failed	Retry, collect logs
3022	ERROR_SENSOR_CONFIG_SIGN_VERIFICATION_COMPLETE	Sign verification for config file completed	Success status, no action required.
3023	ERROR_SENSOR_PKG_UNPACK_COMPLETE	Sensor package unpack complete	Success status, no action required.
3024	ERROR_SENSOR_PKG_UNPACK_FAILED	Failed to unpack sensor package	Retry, collect logs
3025	ERROR_SENSOR_DISALLOWED	Sensor installation is disabled on system	Success status, no action required.
3026	ERROR_SENSOR_ALREADY_INSTALLED	Sensor is installed on system	Success status, no action required.
3027	ERROR_SENSOR_INSTALLATION_SUCCESS	CB Sensor installed successfully	Success status, no action required.
3028	ERROR_SENSOR_INSTALLATION_FAILED	Failed to install CB Sensor	Retry, collect the CB installer logs
3029	ERROR_SENSOR_GUEST_CUSTOMIZATION_IN_PROGRESS	Guest customization is in progress on system	Wait for guest customization to complete, check if guest customization process is stuck if problem persists for long time.

Additional Notes

• This can be found using the vSphere web client, select VM => “Actions” => “Edit Settings” => “VM options” => “Advanced” => “Edit Configuration” => "guestinfo.Cb.InstallStatus"
• On guest using command prompt:

  Syntax: cmd>C:\Program Files\VMware\VMware Tools>vmtoolsd.exe --cmd "info-get <guestinfo_variable_name>”
  Example: cmd>C:\Program Files\VMware\VMware Tools>vmtoolsd.exe --cmd "info-get guestinfo.Cb/.SensorUrl”

Related Content

https://docs-staging.vmware.com/en/VMware-Carbon-Black-Cloud/1.0/carbonblack_workload/GUID-01199E87-...