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Workload: How to interpret the Sensor Install status codes?

Workload: How to interpret the Sensor Install status codes?

Environment

  • Carbon Black Cloud Console: All Versions
    • Workload

Question

What are the various sensor Install Status values and their respective actions?


Answer

Status Code

Enumeration 

Description 

Action

3011

ERROR_SENSOR_CBLAUNCHER_EXECUTE_FAILED

CbHelper plugin failed to execute cblauncher.exe

Retry, check if cblauncher.exe exists in tools dir, Verify plugin logs for failure.

3012

ERROR_SENSOR_NOT_INSTALLED

CB Sensor not installed/present on system

Success status, no action required.

3013

ERROR_SENSOR_INSTALLATION_INIT

Cblauncher initialized called

Success status, no action required.

3014

ERROR_SENSOR_INSTALL_PARAMS_READ

Cblauncher have successfully read guestinfo variables

Success status, no action required.

3015

ERROR_SENSOR_DOWNLOAD_PKG_COMPLETE

CB Sensor download completed

Success status, no action required.

3016

ERROR_SENSOR_DOWNLOAD_PKG_FAILED

Failed to download CB Sensor

Retry, validate guestinfo.Cb/.SensorUrl value, check internet connectivity on system.

3017

ERROR_SENSOR_DOWNLOAD_CONFIG_COMPLETE

Config file download completed

Success status, no action required.

3018

ERROR_SENSOR_DOWNLOAD_CONFIG_FAILED

Failed to download config file

Retry, validate guestinfo.Cb/.ConfigUrl value, check internet connectivity on system.

3019

ERROR_SENSOR_SIGN_VERIFICATION_FAILED

Failed to verify CB Sensor signature

Retry, check if valid SensorUrl is provided.

3020

ERROR_SENSOR_SIGN_VERIFICATION_COMPLETE

CB Sensor signature verification complete

Success status, no action required.

3021

ERROR_SENSOR_CONFIG_SIGN_VERIFICATION_FAILED

CB Sensor signature verification failed

Retry, collect logs

3022

ERROR_SENSOR_CONFIG_SIGN_VERIFICATION_COMPLETE

Sign verification for config file completed

Success status, no action required.

3023

ERROR_SENSOR_PKG_UNPACK_COMPLETE

Sensor package unpack complete

Success status, no action required.

3024

ERROR_SENSOR_PKG_UNPACK_FAILED

Failed to unpack sensor package

Retry, collect logs

3025

ERROR_SENSOR_DISALLOWED

Sensor installation is disabled on system

Success status, no action required.

3026

ERROR_SENSOR_ALREADY_INSTALLED

Sensor is installed on system

Success status, no action required.

3027

ERROR_SENSOR_INSTALLATION_SUCCESS

CB Sensor installed successfully

Success status, no action required.

3028

ERROR_SENSOR_INSTALLATION_FAILED

Failed to install CB Sensor

Retry, collect the CB installer logs

3029

ERROR_SENSOR_GUEST_CUSTOMIZATION_IN_PROGRESS

Guest customization is in progress on system

Wait for guest customization to complete, check if guest customization process is stuck if problem persists for long time.


Additional Notes

  • This can be found using the vSphere web client, select VM => “Actions” => “Edit Settings” => “VM options” => “Advanced” => “Edit Configuration” => "guestinfo.Cb.InstallStatus"
  • On guest using command prompt:
    Syntax: cmd>C:\Program Files\VMware\VMware Tools>vmtoolsd.exe --cmd "info-get <guestinfo_variable_name>”
    Example: cmd>C:\Program Files\VMware\VMware Tools>vmtoolsd.exe --cmd "info-get guestinfo.Cb/.SensorUrl”

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Creation Date:
‎02-23-2021
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