Environment
Carbon Black Cloud Workload: All Versions
Symptoms
Plugin shows error "no healthy upstream" or error "503 Service unavailable (failed to connect to endpoint:...)"
Cause
- Error occurs when the plugin is unable to communicate with the appliance
- Appliance does not have a valid DNS server configured
Resolution
- Make sure appliance is up and running and VCenter can communicate with it
- Appliance status can be viewed in the Carbon Black Console under Settings > API Access > Click on appliance in question.
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If appliance is running attempt de-registration and register SSO and vCenter from appliance
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If error persists then manually unregister plugin then repeat step 2
Additional Notes
In the Event that the appliance does not have a DNS server configuration please follow this
Network Settings guide
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