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Workload: Sensor Installation stuck at "In Progress" State and then Fails to Install.

Workload: Sensor Installation stuck at "In Progress" State and then Fails to Install.

Environment

  • Carbon Black Cloud Console: All Versions
  • Carbon Black Sensor Version: All Versions
  • Workload

Symptoms

  • guestinfo.Cb.InstallStatus in the VM options shows status code 3013
  • Under Inventory > VM Workloads > Not enabled > Selecting the machine > Take action > Install sensors shows "In Progress" for a long period of time.
  • Install fails on the machine.

Cause

The cause of this issue is currently investigated in the backend.

Resolution

Please create a Support ticket with Carbon black workload team by submitting the below data for troubleshooting this issue.
  • List of affected machine names listed under  Inventory > VM Workloads > Not enabled.
  • Login to vSphere web client > select VM > Actions > Edit Settings > VM options > Advanced > Edit Configuration > guestinfo.Cb.InstallStatus and attach the output to the support ticket.

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Creation Date:
‎06-22-2021
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534
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