Environment
- Carbon Black Cloud Console: All Versions
- Carbon Black Sensor Version: All Versions
- Workload
Symptoms
- guestinfo.Cb.InstallStatus in the VM options shows status code 3013
- Under Inventory > VM Workloads > Not enabled > Selecting the machine > Take action > Install sensors shows "In Progress" for a long period of time.
- Install fails on the machine.
Cause
The cause of this issue is currently investigated in the backend.
Resolution
Please create a Support ticket with Carbon black workload team by submitting the below data for troubleshooting this issue.
- List of affected machine names listed under Inventory > VM Workloads > Not enabled.
- Login to vSphere web client > select VM > Actions > Edit Settings > VM options > Advanced > Edit Configuration > guestinfo.Cb.InstallStatus and attach the output to the support ticket.
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