IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Use the filters or search below to locate the Knowledge Base content you are looking for.

Articles

Carbon Black Support Transition to Broadcom

Submitted by CB_Support Friday

EnvironmentCarbon Black Support: All Products QuestionHow is Carbon Black Support transitioning to ...

App Control Carbon Black Cloud EDR Endpoint Standard Enterprise EDR Hosted EDR Managed Detection and Response

Endpoint Standard: How to Identify a Supported Device for Device Control (MacOS)

Submitted by CB_Support Friday

EnvironmentCarbon Black Cloud Console: November '20 Release (0.60) and HigherEndpoint Standard MacOS...

Carbon Black Cloud Endpoint Standard

Error: "Failed to enable constraints. One or more rows contain values violating non-null, unique, or foreign-k...

Submitted by CB_Support Thursday

EnvironmentApp Control Server: All Supported Versions SymptomsError seen in the server reporter log...

App Control

Workload: How to migrate the Appliance to another vCenter

Submitted by CB_Support Thursday

EnvironmentCarbon Black Cloud Console: All Versions Workload vCenter: All Supported Versions Obje...

Carbon Black Cloud Workload

EDR: Windows Sensor not Detecting Carets Used in the Command Line

Submitted by CB_Support Thursday

EnvironmentEDR Windows Sensor: All Versions SymptomsProcess search for the caret character in the c...

EDR

EDR: The Syncing Status Remains on the Console

Submitted by CB_Support Wednesday

EnvironmentEDR Server: 7.8.0Linux Sensor: 7.1.2 SymptomsThe 'Online Syncing' status does not clear ...

EDR Hosted EDR

Carbon Black Cloud: cURL error 35 SEC_E_INVALID_TOKEN 0x80090308

Submitted by CB_Support Wednesday

EnvironmentCarbon Black Cloud Console: All supported versionsCarbon Black Cloud Sensor: All supporte...

Carbon Black Cloud Endpoint Standard

EDR: How to Collect a Java Heap Dump from Solr or Datastore

Submitted by CB_Support Wednesday

EnvironmentEDR Server: All Supported Versions ObjectiveHow to collect a Java heap dump from Solr or...

EDR