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v5.x sensor(s) in Sensor Comm Failures table reporting Failure Code: 0x801901F7(503)

v5.x sensor(s) in Sensor Comm Failures table reporting Failure Code: 0x801901F7(503)

Version
v5.x sensor, v6.x server


Issue

v5.x sensor(s) in Sensor Comm Failures table reporting Failure Code: 0x801901F7(503)

Symptoms

Sensors are on v5.x, Cb Response server is v6.x. Failure Code message 0x801901F7(503) is the only issue reported with sensor(s), process and binary data is loading properly.

Further information regarding 0x801901F7(503) error code:

C:\Windows\CarbonBlack\cb.exe -e 0x801901f7

0x801901F7: Facility[25] Code[01F7] Severity[1] Service unavailable (503)


Cause
The 0x801901F7(503) server backend messages are normal in cases where a v5.x sensor is checking-in with a v6.x server. These messages are a result of changes made to the throttle mechanism in v6.

Solution

These 0x801901F7(503) messages can be ignored and will be resolved if/when the sensors are upgraded to v6.x.

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Creation Date:
‎09-08-2017
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