IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Migration of App Control Reputation Services and Data

Migration of App Control Reputation Services and Data

Over the past couple of months, the team in charge of App Control Threat & Reputation services has been working on migrating server file catalog data required for the service to operate from our current on-premises data center to a new secure cloud-hosted data center shared with Carbon Black Cloud.

Our experienced App Control Threat & Reputation team has migrated all data safely and securely and is now preparing to switch all customers from the legacy data center over to the shared cloud data center.

This migration will begin next Monday, July 17th, and continue for a week until all customers have switched to the new shared data center.

Even though this migration is occurring, there should be NO DISRUPTION to any reputation services. In addition, the previous data center is being used as a backup if there are any issues during the switchover. 

Thank you for your understanding, 

The App Control Team

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‎07-14-2023
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