Environment
- App Control Agent: All Supported Versions
- Apple macOS: All Supported Versions
Question
What exclusions are recommended to be added to other security products for the Agent on macOS devices?
Answer
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System Extensions are used with macOS Agent 8.7.x and higher when installed on macOS 11.x and higher
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Path/Location
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Information
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| /Applications/Bit9/Daemon/b9daemon | Agent Process |
| /Applications/Bit9/ | Agent Program Directory |
| /Library/Application Support/com.bit9.Agent/ | Agent Data Directory |
| /Applications/Bit9/Agent/appc-es-loader.app/Contents/MacOS/appc-es-loader | Agent System Extension
Bundle ID: com.vmware.carbonblack.appc-es-loader.appc-es-extension |
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Kernel Extensions are used with macOS Agent 8.7.x and lower when installed on macOS 10.15.x and lower
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Path/Location
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Information
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| /Applications/Bit9/Daemon/b9daemon | Agent Process |
| /Applications/Bit9 | Agent Program Directory |
| /Library/Application Support/com.bit9.Agent/ | Agent Data Directory (10.9 and higher) |
| /Library/Extensions/b9kernel.kext | Agent Driver (10.9 and higher) |
| /Library/Caches/com.bit9.agent/ | Agent Data Directory (10.8 and lower) |
| /System/Library/Extensions/b9kernel.kext | Agent Driver (10.8 and lower) |
Additional Notes
- System Extensions are used with macOS Agent 8.7.x and higher when installed on macOS 11.x and higher.
- Kernel Extensions are used with macOS Agent 8.7.x and lower when installed on macOS 10.5.x and lower.
- Refer to the vendor's documentation on how to add exclusions for the Agent.
- The Agent is considered a "Real Time" scanner. It also has a self-protection mechanism to mitigate tampering with the Agent's services or files.
- It is important to set these exclusions up as interference from other security products can cause stability and performance issues.
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