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IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Environment

App Control Console: 8.x and Higher

Objective

Items for troubleshooting API Connectivity.

Resolution

Confirm IIS Configuration:
- Cb Protection: IIS Configurations for 8.0 and newer
Confirm API network settings are correctly set:
- CB Protection: How To Confirm Network Settings for API and Server Communication
- Cb Protection: API is not reachable errors on console
Confirm API web config file is correctly set:
- Cb Protection: How to Verify Connection Settings in the Web.config File
Insecure Certificate:
- App Control: API Unable to Connect Due to Insecure Certificate
Non-english installation error:
- Cb Protection: API Authentication Failed after using the patch installer 8.0.0
Other- Collecting logs:
- Cb Protection: Collecting logs for API console errors

Article Information

Author:

Creation Date:

‎07-19-2018

Views:

2280

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