App Control: Error: "IISMANAGER_ERROR_LOADING_PROVIDER_TYPE"

[#1]

Environment

• App Control Server: All Supported Versions
• Microsoft Windows Server: All Supported Versions

Symptoms

• Event Viewer - Application log shows error: "IISMANAGER_ERROR_LOADING_PROVIDER_TYPE"
• Error: "Http Error 503. The service is unavailable" when trying to load the console

Cause

Multiple Web Servers within IIS

Resolution

Move the App Control Server installation to it's own IIS Web Server per OER/Server Installation Guide
App Control Server should use dedicated resources

Additional Notes

Shared Configuration requires the same IIS version - Internet Information Services

Related Content

• App Control: How to Reinstall IIS
• App Control: Console Could Not Be Deployed on IIS. Please Re-Install IIS and Try Again
• Carbon Black App Control Documentation