App Control: HTTP Error 503 When Launching the Console

[#1]

Environment

• CB Protection 8.x and Higher
• Microsoft Windows: All Supported Versions

Symptoms

• Receiving HTTP Error 503 when accessing the Protection Console 
• Receive error: Cannot Recycle/Reset Application Pool in IIS manager

Cause

This can happen if the CB Protection Server service account doesn't have "logon as a batch job" rights

Resolution

1. Give the CB Protection Server service account "logon as a batch job" rights
2. Restart the CB Protection Server service 

Related Content

http://community.carbonblack.com:80/t5/Knowledge-Base/Cb-Protection-Persistent-HTTP-503-Error-When-A...