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App Control: How To Confirm Network Settings for API and Server Communication

App Control: How To Confirm Network Settings for API and Server Communication

Environment

  • App Control Server: All Supported Versions
  • Microsoft SQL Server: All Supported Versions

Objective

To confirm the Server Address as currently stored in the App Control database.

Resolution

  1. Login to the application server as the Carbon Black Service Account.
  2. Launch SQL Server Management Studio.
  3. Verify the Server Address currently stored in the database:
    use DAS;
    select * FROM shepherd_configs where name IN ('RPCServerAddress', 'WebServerAddress')

Additional Notes

  • Updating the App Control Server Hostname should be done following the steps outlined here.
  • If Console access is unavailable, the following queries can be executed while the App Control Server and Reporter services are stopped:
    use das;
    EXEC dbo.updateshepherdconfig @name = 'RPCServerAddress', @value = 'Correct FQDN ServerAddress Here';
    EXEC dbo.updateshepherdconfig @name = 'WebServerAddress', @value = 'Correct FQDN ServerAddress Here';
        

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Creation Date:
‎09-09-2020
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