Threat Report: Exposing Malware in Linux-Based Multi-Cloud Environments | Download Now

App Control: How To Install Agents or Rules Installers Locally on The App Control Server

App Control: How To Install Agents or Rules Installers Locally on The App Control Server

Environment

  • App Control Server: All Supported Versions
  • Windows Server: All Supported Versions

Objective

This article will demonstrate the correct way to upgrade Rules or Agent versions locally on the App Control server

Resolution

  1. Log in to the App Control server using the Carbon Black Service Account (or another account that has Local Admin and SQL permissions for the DAS database)
  2. Download or transfer the Rules or Agent Host Package Installer to the application server.
  3. Extract the executable from the zipped archive.
  4. Run the EXE installer (example: WindowsHostPackageInstaller_#.#.#.####.exe)

Additional Notes

  • There is no success or failure message when manually running the installer.
  • An Install log will be added to the "C:\Program Files (x86)\Bit9\Parity Server\Support" directory.
  • Updating the Agent/Rule Installers will require restarting of the App Control Server service. During this process access to the Console will temporarily be unavailable.
  • If using Unified Management to manage multiple App Control Servers: New Rule and Agent Installers must be uploaded to each server separately. The Management Server does not broadcast these packages to the Managed Servers.
  • If this installation method fails the Server High Debug Logs and most recent failed Install Log will be required.

Related Content


Labels (1)
Tags (2)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎07-07-2022
Views:
889
Contributors