IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

App Control: How To Reset The Server SID

App Control: How To Reset The Server SID


  • App Control Server: All Supported Versions
  • Microsoft SQL Server: All Supported Versions


To assign a new SID to an App Control Server.


The following steps should only be done if recommended by the Carbon Black Support team

  1. Log in to the application server as the Carbon Black Service Account.
  2. Temporarily stop the App Control Server and Reporter services.
  3. Using SQL Server Management Studio execute the following query:
    use das;
    SELECT name, value FROM dbo.shepherd_configs WHERE name in ('ParityServerVersion', 'ActivationState', 'ActivationVerified', 'ActivationKey', 'ParityCenterSIDHash', 'ReporterConnectivityError');
  4. Note the current ParityCenterSIDHash, then click New Query and execute the following:
    use das;
    exec dbo.RegenerateParityCenterKey;
  5. Confirm the ParityCenterSIDHash has changed by executing the query from Step 3 again.
  6. Using an administrative command prompt issue the command:
  7. Start the App Control Server and Reporter services.

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