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App Control: How To Upgrade Agents or Rule Versions on an Air Gapped Server

App Control: How To Upgrade Agents or Rule Versions on an Air Gapped Server


  • App Control Server: All Supported Versions
  • Windows Server: All Supported Versions


This article will demonstrate the correct way to upgrade Rules or Agent versions on an application server in an air gapped, or limited network environment.


  1. Login to the App Control server using the Carbon Black Service Account.
  2. Transfer the Rules or Agent Host Package Installer to the application server.
  3. Extract the executable from the zipped archive.
  4. Execute the installer (example: WindowsHostPackageInstaller_VERSION.exe).

Additional Notes

  • There is no success or failure message when manually running the installer.
  • An Install log will be added to the "C:\Program Files (x86)\Bit9\Parity Server\Support" directory.
  • Updating the Agent/Rule Installers will require restarting of the App Control Server service. During this process access to the Console will temporarily be unavailable.
  • If using Unified Management to manage multiple App Control Servers: New Rule and Agent Installers must be uploaded to each server separately. The Management Server does not broadcast these packages to the Managed Servers.
  • If this installation method fails the Server High Debug Logs and most recent failed Install Log will be required.

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