App Control: How to Collect Agent Logs Remotely for Troubleshooting (Windows)
App Control (Formerly, CB Protection) Console: All Supported Versions
App Control Agent: All Supported Versions
Microsoft Windows: All Supported Versions
Using the following steps, you'll be able to collect high debugging agent diagnostics remotely on a device connected to the App Control console
Log into the App Control console.
Navigate to the Assets > Computers page, and select the device.
If you're able to recreate the issue, on the right hand side select Other Actions > Delete Diagnostic Files on Computer. If you are not able to reproduce Other Actions > Upload Diagnostics file and skip to step 6.
On the right hand side select "Set Debug Level"
Set Debug Level to High with the "Include Kernel" checked
Leave Debug Duration at 10 minutes
Select "Upload Diagnostic Files when Completed"
If you are able to recreate the issue, do so now, otherwise skip this step.
Once the 10 minutes is up, navigate to Tools > Requested Files and select the Diagnostic Files tab.