App Control: How to Collect High Debug Agent Logs on Windows (Locally)
App Control Agent: 7.x and Higher
Microsoft Windows: All Supported Versions
To collect agent logs locally on windows machines
Access the target device.
Open an elevated command prompt.
Run the following commands in order
cd C:\Program Files (x86)\Bit9\Parity Agent
dascli password <Enter the agent CLI or global password without the brackets>
dascli debuglevel 6
dascli kerneltrace 4
dascli nettrace 1
If able to recreate the issue, do so now. If not, let the agent sit for 10 - 15 minutes unless otherwise specified by support.
To collect the diagnostics that were generated and return the agent to normal logging levels, run the following commands in order:
dascli password <Either the CLI or global password can be entered here without the brackets>
dascli debuglevel 0
dascli kerneltrace 2
dascli nettrace 0
dascli capture <Path>\<COMPUTERNAME>.zip