Environment
- App Control Agent: All Supported Versions
- Linux: All Supported Versions
Objective
To collect Agent Historical Logs for technical support cases, ideal for unexpected blocks or other issues that cannot be recreated.
Resolution
- Open Terminal and issue the following commands:
cd /opt/bit9/bin
sudo ./b9cli --capture /var/tmp/$HOSTNAME-Diagnostics.zip
- Once the capture is completed upload the logs to the Vault and update the support case.
Additional Notes
This log capture method should not be used for troubleshooting connection or performance issues with Agents.
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