App Control: How to Manually Upgrade an Agent (Major Upgrade)

[#1]

Environment

• App Control Agent: All Supported Versions
• Microsoft Windows: All Supported Versions

Objective

To perform a Major Upgrade (when the product GUID has changed) of the Agent via the command line.

Resolution

1. Login to the App Control Server.
2. In Windows Explorer, navigate to "C:\Program Files (x86)\Bit9\Parity Server\hostpkg"
3. Copy the files: ParityHostAgent.msi and configlist.xml to a location that is accessible to the endpoints being upgraded.
4. From an administrative command prompt execute:

   msiexec /i "C:\Path\To\ParityHostAgent.msi" B9_CONFIG="C:\Path\To\configlist.xml" /L*v+ "C:\Temp\AgentUpgrade.log"

Additional Notes

• If the Product GUID between Agent Versions is the same, then the Minor Upgrade instructions should be followed.
• When the App Control Server is upgraded, a new version of "ParityHostAgent.msi" and "configlist.xml" is created in the hostpkg directory. The newest version of the files should be used to ensure the Agent is up to date.
• If the Resource Download Location (by default: https://YourServer/hostpkg) is available to the endpoints, the URL can be used for the file paths:

  msiexec /i "https://YourServer/hostpkg/pkg.php?pkg=ParityHostAgent.msi" B9_CONFIG="https://YourServer/hostpkg/pkg.php?pkg=configlist.xml" /L*v+ "C:\Temp\AgentUpgrade.log"

• In some instances it may be necessary to disable Tamper Protection first, to properly allow the upgrade.

Related Content

• App Control: Product Version GUIDs
• App Control: How to Update Resource Download Location
• App Control: How to Manually Upgrade an Agent (Minor Upgrade)
• App Control: How to Upgrade Agents Using the Console
• App Control: Users Are Being Prompted to Close Open Applications During an Agent Upgrade
• App Control: How to Disable/Enable Tamper Protection
• Release Information and Downloads