IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

App Control: How to Manually Upgrade an Agent (Major Upgrade)

App Control: How to Manually Upgrade an Agent (Major Upgrade)

Environment

  • App Control Agent: All Supported Versions
  • Microsoft Windows: All Supported Versions

Objective

To perform a Major Upgrade (when the product GUID has changed) of the Agent via the command line.

Resolution

  1. Login to the App Control Server.
  2. In Windows Explorer, navigate to "C:\Program Files (x86)\Bit9\Parity Server\hostpkg"
  3. Copy the files: ParityHostAgent.msi and configlist.xml to a location that is accessible to the endpoints being upgraded.
  4. From an administrative command prompt execute:
    msiexec /i /qN "C:\Path\To\ParityHostAgent.msi" B9_CONFIG="C:\Path\To\configlist.xml" /L*v+ "C:\Temp\AgentUpgrade.log"

Additional Notes

  • If the Product GUID between Agent Versions is the same, then the Minor Upgrade instructions should be followed.
  • When the App Control Server is upgraded, a new version of "ParityHostAgent.msi" and "configlist.xml" is created in the hostpkg directory. The newest version of the files should be used to ensure the Agent is up to date.
  • If the Resource Download Location (by default: https://YourServer/hostpkg) is available to the endpoints, the URL can be used for the file paths:
    msiexec /i /qN "https://YourServer/hostpkg/pkg.php?pkg=ParityHostAgent.msi" B9_CONFIG="https://YourServer/hostpkg/pkg.php?pkg=configlist.xml" /L*v+ "C:\Temp\AgentUpgrade.log"
  • In some instances it may be necessary to enable the temporary Agent Config, allowupgrades before starting the upgrade by using an administrative command prompt to issue:
    cd "C:\Program Files (x86)\Bit9\Parity Agent"
    dascli password GlobalCLIPassword
    dascli setconfigprop allow_upgrade=1

Related Content


Labels (1)
Tags (2)
Was this article helpful? Yes No
0% helpful (0/1)
Article Information
Author:
Creation Date:
‎11-06-2014
Views:
9985
Contributors