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App Control: How to Uninstall Agent in Rescue Mode (Linux)

App Control: How to Uninstall Agent in Rescue Mode (Linux)

Environment

  • App Control Linux Agent: All Supported Versions
  • Linux: All Supported Versions

Symptoms

  • Uninstall of Linux Agent Fails
  • Residual App Control Agent Files after uninstall completed

Cause

  • Another product interfering with uninstall
  • Corrupt uninstall

Resolution

  1. Boot machine into Rescue Mode
  2. Navigate to directory: /opt/bit9/bin
  3. Run command:
    sudo sh ./b9uninstall.sh

Additional Notes

To verify uninstall completed:
  1. Open Terminal
  2. Run commands:
    ls /opt (verify bit9 folder no longer exists)
    yum remove b9agent (Should state there's nothing to uninstall)
    yum remove b9notifier (Should state there's nothing to uninstall)
    pgrep b9daemon (b9daemon should not exist)
    ls /srv (verify bit9 folder no longer exists)
    service b9daemon status (b9daemon should not exist)
    lsmod | grep b9 (b9daemon should not exist)

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Creation Date:
‎01-07-2015
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