Environment
- App Control Agent: All Versions
- Microsoft Windows: All Versions
Objective
To uninstall the App Control Agent via Windows Safe Mode when the agent is disconnected from the server and no agent password is available
Resolution
| This option will not work if the agent policy was configured with the "Load Agent in Safe Mode" checkbox enabled |
- Boot the machine into Safe Mode
- Open an administrative command prompt
- Run commands:
sc config parity start= disabled
sc config paritydriver start= disabled
- Boot the machine into Normal Mode
- Run the uninstall command line in an administrative command prompt:
msiexec.exe /x {Product GUID} FORCE=1 /L*v "%userprofile%\Desktop\AgentUninstall.log"
Complete list of Product GUIDs can be found here
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