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App Control: How to Uninstall The Agent via Windows Safe Mode

App Control: How to Uninstall The Agent via Windows Safe Mode

Environment

  • App Control Agent: All Versions
  • Microsoft Windows: All Versions

Objective

To uninstall the App Control Agent via Windows Safe Mode when the agent is disconnected from the server and no agent password is available

Resolution

This option will not work if the agent policy was configured with the "Load Agent in Safe Mode" checkbox enabled  
  1. Boot the machine into Safe Mode
  2. Open an administrative command prompt
  3. Run commands:
    sc config parity start= disabled
    sc config paritydriver start= disabled
    
  4. Boot the machine into Normal Mode
  5. Run the uninstall command line in an administrative command prompt:
    msiexec.exe /x {Product GUID} FORCE=1 /L*v "%userprofile%\Desktop\AgentUninstall.log"
    Complete list of Product GUIDs can be found here

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Creation Date:
‎12-06-2018
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9098
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